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Real-time Supply Chain

With technology and the right processes, the flow of information and transactions in a supply chain reach further and further upstream and downstream. If they don’t know it already, customers, vendors and suppliers will soon be demanding more because they can see the benefits of working with an organization that can quickly respond to their particular needs. They are demanding a real-time supply chain.

Achieving a real-time supply chain starts with speed. The information available from trading partners must be simultaneously processed by efficient workstreams to meet the needs of customers. An integrated infrastructure and real-time data drive the technology needed to deliver on-time or sooner. For example, using big data to predict when raw materials are needed before the customer asks allows a company to produce now, without waiting for an update on a supplier’s availability.

When it comes to customers, two benefits of a real-time supply chain go hand-in-hand: customer satisfaction and personalized products. Now, more than ever, the customer is King. Forget about high-end customers being limited to what a business is producing at that time. The information about customer needs is available upstream at the manufacturer’s fingertips even before production begins, allowing a business to customize its deliverables in real-time. There’s nothing like a personalized product designed to fit unique specifications to boost customer satisfaction. With a real-time supply chain, a business can listen to a demand for an entirely unique product, say “no problem”, and deliver ahead of schedule.

Relationships with customers is not the only benefit of a real-time supply chain. The right combination of a robust ERP system and integrated processes lead to stable yet innovative business networks that can morph to meet the needs of both trading partners. Business is about building relationships that are mutually beneficial and reliable. Leveraging technology to stay abreast of a supplier’s pipeline or a vendor’s output is powerful and leads to more predictable B2B relationships. The real-time supply chain keeps them happy and puts the company in great position to be a preferred partner, which results in higher quality products and higher customer satisfaction.

A manufacturer’s ERP system cannot simply bring together an organization’s departments to be successful. Rather, a dynamic ERP solution integrated with powerful workstreams must be optimized to connect with customers, vendors, and suppliers in new and innovative ways. Processing information in real-time and have a lean, agile organization ready to respond to that information leads to a real-time supply chain that boosts customer satisfaction and the bottom line.

The post Real-time Supply Chain appeared first on Merit Solutions.

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